Refund and Returns Policy

Overview

The cancellation & refund policy on all products are as follows.

Cancelling in full

If cancelling 30 days or more before the date of your experience then a 90% refund will apply.
If cancelling between 30 and 7 days before the date of your experience then a 50% refund will apply.
No refunds are applicable if cancelling with less than 7 days notice.

Date change

If you are unable to attend your booked date but wish to move to an alternative

If confirmed contact is made 7 days or more in advance of your booking, no fee will apply
If confirmed contact is made 2 days or more in advance of your booking, a £10 fee will apply (this covers ingredients and preparations).
If contact is made on or after the date of your bookings. A new booking must made with no refund for not attending.

Refunds

Once you have made contact to amend your booking and you have received a response, your request will be evaluated relating to the guidelines outlined above and the appropriate refund will be processed

Your refund will be sent back via the method used to pay and will take up to 5 days to complete.

Late refund or response

In the case of your communications not being picked up within 5 days of you sending (due to scheduled holidays etc). Then considerations will be taken in to account to make sure you receive the correct refund.

Reduced price items

The price of the refund will reflect the amount paid for the service/product.

Exchanges

If you wish to change your booking to another person in your place. Please just contact us to arrange this.

Gifts

If an experience is bought for another person as a gift, the responsibility of the booking stays with the customer that purchased the product, not the consumer.
All gift cards/vouchers purchased must be used within one year from the date it was activated from at purchase.
You have 14 days from receiving your voucher/card if to cancel your order for a refund on the amount of voucher. Refunds excludes any delivery or gift card costs.

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